Harvard Partners, LLP, Trusted Advisors to IT Logo Harvard Partners, LLP, Trusted Advisors to IT

IT Systems Support Analyst

Danvers, MassachusettsFull-time
About the Job
As the IT Systems Support Analyst you will serve as a technical focal point for providing desktop, mobile, and end-user support services encompassing a wide variety of hardware and software applications. Client technologies include Microsoft laptops/peripheral devices/software, mobile devices, etc. You must have strong hands-on experience supporting the Windows and Mac OS systems to host a variety of domestic and global applications with optimum performance. Familiarity with support tools such as Microsoft SCCM, ServiceNow and BeyondTrust (Bomgar) is recommended. There is also an opportunity for exposure to new technology, cybersecurity, automation, and take on infrastructure-related projects etc.

An exceptional customer service mentality is critical to this role. Strong accountability, analytical, organizational and communication skills are a must. You must have the ability to self-manage and operate independently, adapting to new situations as they arise.

Responsibilities:
  • Provide concierge-level desktop support to high-level executives.
  • Primary support for desktop, phones, mobile devices, VPN, Azure Virtual Desktop, Office and desktop applications, wireless connectivity, video conferencing, etc.
  • Develop, organize and maintain standard operational procedures.
  • Create laptop build processes for domestic /global sites
  • Inventory Management & Procurement: supplies, equipment, and accessories (toner, keyboards, mice, printers, copiers, mobile devices, cell phones, etc.)
  • Mobile device management: deployment and troubleshooting existing equipment.
  • Maintenance tasks: copier, printer, equipment inspection, etc.
  • Provide end-user training for client technologies.
  • Conduct IT orientation/onboarding for new hires.
  • Provide support for Video Conference systems and services.
  • Maintain effective communications with department and client areas.
  • Contribute to the efficient overall department performance.
  • Sound knowledge of project management methodologies.
  • Understanding of business function and needs.
  • Ability to prepare schedules and status reports and deliver timely results.
  • Quickly and professionally respond to technical support requests as needed, that arrive via phone, e-mail, and ticketing system.

Qualification:
  • Experience providing white-glove IT Support to management in a faced paced environment.
  • 3+ years of experience in a complex, fast-paced environment preferably in the financial industry.
  • Proficient in Microsoft Desktop technologies including Windows 10, Office 365, Azure Virtual Desktop
  • Experience with Active Directory environments.
  • Experience with deploying and supporting OS migrations and introducing new technology based on business needs and industry standards.
  • Experience with MAC OS, iOS, and mobile technologies.
  • Microsoft SCCM, ServiceNow, BeyondTrust (Bomgar)
  • Ability to work independently without intensive oversight – must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact.
  • Bachelor's Degree and/or other intermediate/advanced Apple or Microsoft Certifications.
Harvard Partners, LLP, Trusted Advisors to IT

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"​• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.